Client Communication / Client Relations Officer

Client of hirelebanese

Key Responsibilities

Client Communication & Service

• Serve as the primary point of contact for clients via phone, email, WhatsApp, and social media.
• Respond promptly and professionally to inquiries regarding appointments, fittings, designs, and couture timelines.
• Maintain a refined and welcoming tone in all client interactions.
• Ensure each client receives personalized attention that reflects the atelier s luxury standards.

Appointment & Fitting Coordination

• Schedule and confirm consultations, fittings, and delivery appointments.
• Coordinate between clients, designers, tailors, and the atelier team to ensure smooth workflow.
• Follow up to remind clients of appointments or required documents/measurements.

Client Experience Management

• Welcome clients during in-person visits and ensure they feel comfortable and cared for.
• Track client preferences, styles, measurements, and previous orders to support personalization.
• Assist in the preparation of fitting rooms and couture pieces before client arrival.

Documentation & Follow-Up

• Maintain accurate client records, requests, and communication logs.
• Issue quotations, invoices, and delivery confirmations as required.
• Follow up on pending approvals, payments, and delivery timelines.

Brand Representation

• Uphold the atelier s image, tone, and service standards in every interaction.
• Support showroom presentations and special events when needed.