Client Delivery Manager

Kantar

Job Details

Job Title & Location

Client Delivery Manager

Cairo, Egypt

Role Overview

Our Data Production Team is a team that assembles databases. Our Data Production Analysts are experts in building, validating, and analyzing tendencies while taking in account all the partners needs. They also collaborate with local markets with coordination with AME client service by the ROC of Egypt. We re currently looking for a Senior Manager, Client Delivery to lead the coordination and collaboration between Client Service and our Data Production Team.

Role Description

As a Senior Manager, Client Delivery, you will play a pivotal role in driving client satisfaction and operational excellence. You will lead a high-performing team, manage complex client relationships, and define the best productive solution that covers the client's needs and preserves operational efficiency and guarantee the punctual and precise delivery of the agreed data solutions.

Key Responsibilities

• Client Success: Build strong client relationships, deliver exceptional service, and drive client satisfaction.
• Team Leadership: Lead and develop a high-performing team, fostering a culture of innovation and continuous improvement.
• Operational Excellence: Ensure efficient and effective operations, maintaining high quality standards, finding the best operational approach to solve the client needs.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and client needs.

Role Requirements & Capabilities

Key outcomes

• Client Satisfaction: Drive client satisfaction and loyalty through exceptional service and proactive problem-solving.
• Team Leadership: Lead and develop a high-performing team, empowered to drive to the best productive solutions with client service and client, fostering a culture of innovation and continuous improvement.
• Operational Excellence: Ensure the timely and accurate delivery of high-quality data solutions.
• Strategic Planning: Develop and implement strategic plans to achieve business objectives and meet client needs.

Key Capabilities

• Analytical Skills: Strong analytical and problem-solving skills.
• Project management and negotiation skills
• Communication Skills: Excellent written, verbal communication and presentation skills
• Relationship Building: Ability to build and maintain strong relationships with key partners.
• Critical Thinking: Ability to think strategically and develop long-term plans.
• Leadership: Strong leadership skills to inspire and motivate teams.
• English professional proficiency

Your background will ideally look like this

• Extensive experience in data management, analysis, and reporting
• Proven leadership experience in managing teams
• Strong understanding of the data industry and emerging trends
• Experience in client relationship management and business development

With the following qualities

• Visionary: A forward-thinking leader who can inspire and motivate others.
• Results Driven: A focus on achieving goals and delivering results.
• Adaptable: Ability to adapt to changing circumstances and embrace new challenges.
• Resilient: The ability to overcome obstacles and maintain a positive attitude.
• Collaborative: A great teammate who can work effectively with colleagues from diverse backgrounds.