Job Description
Roles & Responsibilities
About UsIFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.Job DescriptionThe role of a Client Experience Agent Call Center revolves around being the first point of contact, and thus, establishing the first impression of IFZA. The ideal candidate must be a highly committed, responsible, and creative individual with excellent interpersonal skills and the ability to work well under pressure.Acting as a first point of contactSupporting the smooth running of IFZA Call Center, where all aspects of the client experience are delivered to the highest level Answering and distributing all incoming calls in a timely and professional mannerDelivering a positive and timely response to client enquiriesTaking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional mannerMaintaining excellent knowledge of IFZA s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients Maintaining confidentiality of client data ensuring no sensitive information is disclosedKeep records of all calls in Call Center CRM in a comprehensible wayMeet individual and team qualitative and quantitative targetsBuilding and maintaining effective working relationships whilst promoting the company culture and valuesPerforming other job-related duties as assigned by ManagementRequirementsMinimum of 2 years experience as a Call Center agent or similar role in the UAE Full English proficiency is required Additional spoken languages are an advantageExcellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquetteCustomer-focused and adaptability to different personality types Ability to multi-task, set priorities, and manage time effectivelyExcellent active listening and problem-solving skillsIntermediate computer literacy is required e.g., MS OfficeFamiliarity with CRM systems and practicesBenefits International team (over 50 nationalities) 24 annual leave days Annual flight home Life insurance plan Medical insurance plan (with the option to upgrade at your own cost) Invitations to participate in various company functions, staff events, and department team building events Opportunities to learn, develop and grow with the organization Being part of a motivated team and Moving-Forward-Company-Culture check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#CDA72C;border-color:#CDA72C;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">
