Client Manager Cigna

Key Responsibilities :

• Managing a portfolio of clients in GCC.
• Engaging with our brokers/clients regularly.
• Service and support our brokers/clients as required with focus on business excellence for the organization.
• Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
• Building and maintaining relationships with brokers and internal customers.
• Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
• Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
• Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
• Conduct strategic meetings on quarterly basis with your brokers face to face including their management - to review the retention rate, the successes, and challenges.
• Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
• Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year
  

What You ll Bring :

• Bachelor s degree or equivalent.

• Minimum of 4 - 6 year working in similar role ( account Management )

• Experience in the healthcare insurance industry is a MUST

• Fluency in spoken and written Arabic and English.

Skills :

• Influencing and negotiating
• Works well under pressure
• Experience of collation of data and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritizing workloads in order to meet tight deadlines
• Sound knowledge of excel and word
• Flexible & strategic
• Basic Microsoft applications - outlook, word, excel
• Interpersonal skills
• Team working
• Customer Focus -
• Regulatory expert
• Knowledge of processes, procedures and systems
• Good business/product knowledge
• Coaching, organization, influencing and supervisory skills
• Basic leadership and management skills
• Time management