Client Manager

Sopra Steria

Objectives of the position / Mission:

The Client Manager pilots and monitors the activity of a client portfolio, relying on the teams of the Tunis service center and the Delivery Lead. He is responsible for the quality of service provided to the client, the development of turnover and improving the profitability of the account (via add-ons, implementation of a new module, optimization of staffing).

Job description / Main activities:

• Manage communication with the client,
• Develop a relationship of trust with the client
• Manage the commercial and contractual relationship (signature of amendments, invoicing),
• Achieve commercial objectives: add-ons, legal developments, license extensions.
• Follow the P&L profitability of clients
• Preparation of workload plans, staffing forecasts and revenue forecasts
• Ensure project reporting
• Promote new product/service offerings
• Qualify the needs and developments of the client
• Manage the prioritization of client requests
• Manage and alert on project risks
• Ensure compliance with deadlines and commitments made to the client
• Plan and organize internal and external follow-up meetings.
• Ensure coordination with the Delivery and Customer Support teams
• Lead the various contractual committees (monthly and quarterly)