Client Operations Analyst

Control Risks

Roles and Responsibilities

• Triage requests received in team mailbox.
• Coordinate and complete client vendor registration documentation to comply with client onboarding requirements adhering to deadlines agreed.
• Proactively respond to client vendor registration queries raised by internal and external teams in a timely manner.
• Monitor and maintain data sources including SharePoint sites, Intranet pages and knowledge libraries to facilitate visibility of information across relevant teams.
• Complete and maintain internal records ensuring all requests received are logged and tracked through to completion and to enable proactive progress reporting and the provision of internal management data.
• Administrator of assigned client P2P platforms, responsible for system configuration and notification rules, maintenance of accurate master company profile data and documentation.
• Deliver P2P system training to internal users.
• Establish and maintain trusted and collaborative working relationships with internal and external teams to facilitate and accelerate the on-boarding processes, communicating effectively in writing and verbally.
• Develop own knowledge of client procedures by proactively researching and reviewing relevant material available on supplier pages on client websites.
• Attend client- and platform-provider webinars relating to onboarding processes.
• Actively take part in project work to support continual improvement of team processes, proactively identifying innovative solutions and use of technology to streamline and improve processes where appropriate.