Client Operations Manager

Journey

The Project

This giga-project is a landmark destination city built integrating entertainment, sports, and culture at unprecedented scale within a livable urban environment. Spanning a wide range of districts and planned to support 500,000 residents, it brings together world-class attractions, major global events, and diversified leisure offerings while contributing to broader national transformation ambitions.

This Next-Gen Visualisation programme supports this vision by establishing a scalable digital production ecosystem including a continuously updatable Unreal Engine Marketing Twin that enables consistent, high-quality storytelling across multiple stakeholders. This platform integrates asset governance, real-time workflows, and creative guidelines to ensure the digital representation of the city evolves in parallel with its physical development and can be used reliably by internal and external partners.

Key Responsibilities

Project Co-ordination & Delivery

• Manage day-to-day delivery of multiple phases of a large project, ensuring alignment with approved scope, schedule, and budget
• Act as a central coordination point between client teams, internal studio teams, and external partners
• Translate client discussions and decisions into clear actions, timelines, and responsibilities
• Track milestones, dependencies, and approval across all workstreams
• Responsible for project budget of £10m+
• Develop and maintain project schedules aligned with capital project phases and client milestones
• Proactively identify, assess, and manage risks related to schedule, budget, scope, and coordination

Client & Stakeholder Management

• Liaise directly with client stakeholders to drive discussions to resolution
• Serve as a consistent point of contact for designated projects
• Attend and support client meetings, workshops, and site walks
• Build trusted relationships through clarity, reliability, and proactive communication