Client Partner, Strategic Learning

Harvard Business Publish...

Partner with regional sales leadership to define account strategy and plan for most critical accounts and prospects

Co-develop account strategy and execution plan

Partner to develop opportunities and define solutions

Develop proposals and pricing

Ensures solution relevance and executability through close partnership with Service Delivery leaders

Learning and Leadership Consultant Leverages deep business acumen and knowledge of external factors (local economy, competition, learning trends, learning technology) to lead business conversations with colleagues and with clients/prospects

Gains client confidence to consult on their comprehensive leadership development strategy

Provides market information to Marketing and Product Management to ensure that HBP remains at the forefront of leadership development

Solution Architect Leads high-level design sessions with prospects/clients to co-create the optimal solution

Architects leadership development solutions that are innovative and produce expected behavior change, while leveraging standard HBP solutions wherever possible

Thought Leader Stays current with trends in leadership, business and learning to help further the learning and leadership development profession

Provides thought leadership in a variety of forums: client meetings, white papers, industry conferences

Business Development and Client Relationship Management Partner Partners with the sales and delivery teams to develop, maintain, and sustain client relationships over time

Differentiates HBP against the competition by focusing on points of differentiation to help increase sales and retain clients

Ensures, with appropriate staffing, design and delivery of projects within an account

Manage high quality needs assessment, program design, curriculum development and delivery of each client program

With appropriate sized teams within an account, responsible for leading an account s portfolio of business and meeting or exceeding margin, client and quality expectations. Able to take a leadership role in managing client situations such as scope/timing/quality challenges and is able to identify situations that pose high risk for HBP and draw upon the appropriate resources to mitigate. Effectively coaches and mentors team members on client skills, leadership development content and expertise, etc.