Client Relationship Manager - Health & Benefits

Marsh & McLennan Companies, Inc.

As a Client Relationship Manager (Health & Benefits) at Marsh Dubai, you will be the focal point for a large portfolio of clients, ensuring seamless service delivery across different areas of Marsh. Acting as a trusted advisor, you will bring expertise in benefits strategy, project management, and negotiations while maintaining a strong commitment to excellence. You'll be part of a dynamic, experienced, and collaborative team with a positive working atmosphere. From day one, we'll provide you with comprehensive training, both on and off the job, to set you up for success. This role offers a high degree of accountability, making it both exciting and rewarding. We will rely on you to: Client Relations & Benefits Expertise - Lead relationships with existing and new MMB clients, developing tailored regional benefits strategies. - Build a deep understanding of the regional benefits landscape and market trends. - Foster strong client relationships, understanding their business needs and employee benefits philosophy. - Conduct benchmarking exercises to compare client benefits against market standards and peer groups. - Produce quarterly claims analytics reports, identifying cost drivers and trends to support cost-containment measures. - Oversee the renewal of insured benefits programs and ensure clear communication to employees. Market Insight & Relationship Building - Stay informed on insurers' service propositions and capabilities to provide well-founded recommendations. - Establish and maintain strong relationships within the insurance market. - Collaborate with underwriters on claims and funding strategies for MMB clients. - Participate in negotiations on insurer service-level agreements. Portfolio Growth & Business Development - Identify new business opportunities through research, referrals, and personal networks. - Explore opportunities for expanding services within existing client accounts. - Work closely with other Marsh McLennan practices to identify cross-selling opportunities. Process Compliance & Financial Targets - Adhere to internal servicing guidelines to ensure best-in-class customer experience. - Ensure accuracy in policy contracts and client documentation. - Maintain compliance with company policies and regulatory requirements. - Meet individual targets for client retention and new business acquisition. - Track and report revenue performance on a monthly basis. Leadership & Communication - Mentor and support junior team members, promoting best practices. - Maintain proactive communication with internal and external stakeholders globally. - Bring innovative ideas and solutions to address outstanding client needs. Ad Hoc Projects - Take ownership of special projects as assigned by senior leadership, ensuring timely delivery. What you need to have: - Strong technical experience in Employee Health & Benefits (EH&B) - Deep knowledge of the regional insurance market - Excellent communication and relationship management skills - Strong analytical and problem-solving abilities - Effective negotiation and project management skills What makes you stand out: - Strategic and analytical mindset, with the ability to interpret complex data - Innovative thinking, always looking for ways to enhance.