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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Your mission is to provide outstanding after-sales service to Cartier clients, ensuring their satisfaction and upholding the Maison's reputation for excellence. You will be the primary point of contact for clients seeking assistance with their Cartier creations, providing expert advice and guidance throughout the service process.
Among various responsibilities, your main missions are to act as a Client Service expert, to assist the boutique team in delivering exceptional service, to support the Boutique Watchmaker in ensuring a seamless process, as well as monitoring client files and ensuring the follow-up of key after-sales service indicators.
- Client Service & Technical Expertise: Understand client needs, provide solutions, explain technical aspects clearly, and address service objections.
- File & Process Management: Monitor client files, manage repair workflows, and ensure timely communication and reporting.
- Performance & Satisfaction: Capture client data, enhance satisfaction by minimizing delays, and contribute to after-sales turnover.
- Sales & Stock Oversight: Drive service sales, advise clients on service and product options, and manage stock and inventory.
Desired Candidate Profile
Experience & Skills: Minimum 3 years in client service (luxury preferred), university degree, strong knowledge of Cartier products and services, sales abilities, and MS Office proficiency. Experience in watchmaking and jewelry is highly appreciated.
Personal Attributes : Passionate about client service, dedicated to Cartier's legacy, excellent communication and interpersonal skills, ability to manage stress and confidentiality, adaptable to changing priorities, and a strong team player.
Core Competencies: Rigorous, empathetic, confident, solution-oriented, with strong integrity, attention to detail, and organizational skills.
Language Skills: Fluent in English and Arabic
Technical Acumen: Experience in budget management and excellent computer skills (Word, Excel, Outlook, and PowerPoint).
Company Industry
- Gold
- Gems & Jewellery
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Client Service Associate
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Cartier
As a Client Service Associate, you will be an ambassador of the Maison, playing a vital role in delivering exceptional service and maintaining the high standards of Cartier. At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Quite simply, Cartier is a place like no other. Welcome to our Maison!
https://jobs.richemont.com/Cartier/job/Jeddah-Client-Service-Associate-01/1266505601/