Client Service Representative (Customer Services)
Urban Ridge Supplies
Employer Active
Posted 46 mins ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond to customer inquiries and requests over the phone, email and chat based on SOPs
- Utilize TCP s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversation
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy
Desired Candidate Profile
- Technological Requirements: Dedicated home workspace needed
- Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
- Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry
- Base Salary: $4/hr
Company Industry
- Concrete
- Readymix
- Cement
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Client Service Representative (Customer Services)
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