Client Service Representative (Customer Services)

Urban Ridge Supplies

As a client service representative, you ll play a pivotal role in driving our client satisfaction and revenue leading into retention and revenue growth objectives. You will be providing phone-based support to customers from the comfort of your home! You will help resolve and escalate product & platform issues and answer account and billing questions. You will be using your communication skills and customer first mindset to empathetically collaborate with TCP s customers to solve their issues.

What you ll be doing:

- Respond to customer inquiries and requests over the phone, email and chat based on SOPs
- Utilize TCP s tech tools suite (Microsoft Suite, Salesforce, ZOHO, Hodu) in day-to-day operations
- Escalate and distribute customer issues to relevant departments as per guidelines
- Record, review and follow-up on requests and resolutions
- Investigate and research solutions
- Update customer records during conversation
- Meet and exceed quantitative metrics and KPIs including client facing time, call quality and occupancy

What we are looking for:

- Technological Requirements: Dedicated home workspace needed
- Work Schedule: 05 days a week, 40 hours/week, 09 hour shift with 01 hour of unpaid break (09 AM to 09 PM Eastern Time) Monday to Friday & Saturday post training
- Experience & Knowledge: 1-2 years' experience of customer services, collections & retention in USA based B2C focused financial and banking services industry
- Base Salary: $4/hr