Client Services Manager
Visa
Employer Active
Posted on 16 Apr
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Maintain strong, trusted client relationships post go live, ensuring Visa Direct performs reliably and meets jointly agreed operational KPIs and SLAs.
Serve as the primary escalation point for BAU client issues, incidents, and service inquiries, ensuring fast, coordinated resolution across global teams.
Act as the 'voice of the client', driving enhancements to service processes, policies, and tooling.
Oversee day to day BAU performance across transaction processing, connectivity, reporting, and service health by monitoring service dashboards and alerts to anticipate challenges and act ahead of client impact.
Proactively communicate service performance, incident updates, trends, and improvement plans to clients and internal stakeholders.
Lead real time issue triage within the local time zone, coordinating with engineering, operations, product, and global support teams to ensure rapid recovery.
Ensure all service processes adhere to Visa s regulatory, risk, compliance, and control frameworks.
Build trusted relationships with internal stakeholders to ensure visibility, alignment, and timely decision making around client needs.
Collaborate closely with Sales to support contract renewals and provide guidance as to the operational health of the client s experience
Desired Candidate Profile
Required Qualifications: 5+ years of experience in client success, service delivery, operations or technical sales/support within payments, fintech, or financial services
An understanding of global money movement ecosystems, including A2A, account to account fintech, non card networks, or real time payment systems. Ability to translate operational metrics and client insights into concrete improvement actions
Experience collaborating with risk, compliance, legal, and control functions in regulated environments. Exceptional critical thinking and problem solving skills, with a bias for clarity, action, and continuous refinement
Strong communication skills, with the ability to distil complexity into crisp, compelling narratives for executives, partners, and clients
Demonstrated success influencing across matrixed organizations and working with global teams. Preferred Qualifications: Experience with Visa Direct, Visa Payments Limited, Currencycloud, or similar cross border / RTP money movement platforms
Experience working in or alongside teams such as BAU operations, incident management, and service delivery in high stakes, 24/7, SLA driven environments
Familiarity with Slack, Salesforce, MS Dynamics and / or Zendesk highly preferred
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Sales
- Business Development
Keywords
- Client Services Manager
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Visa
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community, and to the world. Progress starts with you.
https://jobs.smartrecruiters.com/Visa/744000120931657-client-services-manager