Client Solutions Authorisation & Optimisation Specialist

PayTech Group

Core Responsibilities and Accountabilities:

• Lead and improve issuer authorisation approval rates by analysing transaction data, identifying decline drivers, and implementing optimisation strategies across the payment lifecycle.
• Leverage advanced analytics to generate actionable insights on transaction performance, customer behaviour, and authorisation trends, translating findings into measurable improvements.
• Partner with issuer clients to diagnose performance gaps, recommend tailored authorisation strategies, and support implementation to enhance payment success rates and customer experience.
• Drive the end-to-end delivery of optimisation initiatives using strong PMO practices, ensuring timely execution, stakeholder alignment, and tracking of KPIs and outcomes.
• Collaborate with internal teams (product, risk, technology) and external partners to align on solutions, resolve issues, and continuously improve authorisation processes and payment performance.

Knowledge and Experience:

• Strong understanding of card transaction flows, authorisation logic, decline codes, and issuer/acquirer interactions, with hands-on experience in optimising approval rates and payment performance.
• Proven ability to analyse large transaction datasets, identify performance drivers, and translate insights into actionable strategies using data-driven methodologies.
• Demonstrated experience in managing end-to-end initiatives, with strong governance, stakeholder management, and delivery tracking to ensure successful execution of complex programs.