Client Success Associate
Scale Army
Posted on 22 Oct
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Strategic Client Management:
Own relationships with founders, CEOs, and department heads driving conversations around business growth, team design, and hiring strategy.Upsell & Expansion:
Identify opportunities to expand accounts by aligning our staffing solutions with clients evolving goals.Client Onboarding:
Lead new client onboarding calls, ensuring alignment between client goals, processes, and our delivery team.Retention & Success:
Proactively monitor client satisfaction, anticipate challenges, and ensure issues are resolved before they escalate.Operational Rigor:
Keep client data clean, up-to-date, and actionable in HubSpot and Asana.Business Insight:
Develop a deep understanding of client organizations, their revenue models, and hiring plans to serve as a trusted strategic partner.Ad-hoc & Executive Calls:
Be available to attend ad-hoc meetings to address client requests and concerns, providing tailored solutions as needed.
Desired Candidate Profile
Experience: Minimum 3 5 years in client success or consulting.
Business Acumen: You understand how companies make money, how teams are structured, and how talent fits into growth strategy.
Communication: You can simplify complex ideas, challenge clients respectfully, and communicate confidently with executives.
Speed & Execution: You re fast. You process information quickly, make decisions, and don t need hand-holding.
Problem-Solving: You anticipate issues, fix them before they grow, and always know what the next move should be.
Tools: Comfortable using CRMs (HubSpot preferred), project management tools (Asana, ClickUp), and Slack.
You speak quickly. Yes, this is an actual thing we care about.
Company Industry
- Advertising
- PR
- Event Management
Department / Functional Area
- Sales
- Business Development
Keywords
- Client Success Associate
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com