Client Support Agent

Social Station Marketing & Branding Agency

Posted on 5 Mar

Experience

0 - 2 Years

Job Location

Romania - Romania

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Responsibilities:

  • Respond to client inquiries via live chat, email, and/or phone in a friendly and professional manner
  • Resolve issues quickly by understanding client needs and providing accurate information
  • Log interactions in our CRM system and escalate complex cases to senior team members
  • Follow up to ensure clients are satisfied with the solutions provided
  • Meet daily response-time and quality targets with support from your team lead

Skills Required:

  • Fluent in English, written and spoken (B2 level or above)
  • Stable high-speed internet connection and a quiet, dedicated home workspace
  • Basic computer skills, email, web browsing, typing speed of 40+ WPM
  • Reliable, punctual, and self-motivated, comfortable working independently from home
  • Positive attitude and a genuine desire to help clients succeed

What We Offer:

  • Competitive salary paid monthly in EUR/RON
  • 100% remote, work from anywhere in Romania
  • Paid onboarding and full training program
  • Clear career growth path to senior roles
  • Flexible shift options (day and afternoon)
  • Friendly international team and team events
  • Equipment and internet allowance provided
  • Performance bonuses and recognition program

Desired Candidate Profile

Must be a Romanian citizen or a legal resident of Romania with full right to work

Must be currently living and physically based in Romania at time of application and throughout employment

High school diploma or equivalent (university studies a plus, not required)

Nice to Have (Not Required):

  • Any prior customer service, retail, or call center experience
  • Familiarity with tools like Zendesk, Freshdesk, or Intercom
  • Ability to communicate in a second language (French, German, Spanish, etc.)

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Client Support Agent

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Social Station Marketing & Branding Agency

https://careers.socialstationagency.com/social-station/client-support-agent-so119

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