Clinical Account Specialist Johnson and Johnson

Purpose:

The main task of a Clinical Account Specialist in Biosense Webster is to play an integral role in building our customers' confidence with and utilizing our heart mapping systems. You will partner with our customers Electrophysiologists, Cardiologists and Cardiac Technicians with the hospitals in Africa region and empower them with your knowledge.

You will be part of a passionate team of individuals involved in some of the most complex medical procedures, providing case support and training. Your partnership with the wider Biosense Webster team will help facilitate success in this patient focused environment.

You will be responsible for:

• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI s systems and catheter equipment (e.g., The CARTO System and associated software modules and RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service training.
• Collaborate with peers to share best practices to increase value for customers.
• Creates awareness of BWI solutions.
• Maximize customer case support capability through proper planning and scheduling techniques.
• Develop and grow mutually beneficial customer relationships within and beyond the EP lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators, and staff.
• Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment.
• Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Communicate business related issues or opportunities to next management level.
• Ensure subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition.
• Ensure personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Perform other duties assigned as needed.