Cloud Frontline Support Specialist (French Language)
Acronis
Employer Active
Posted 14 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for customers and MSPs
- Perform technical analysis of customer problems and define plan for resolving it
- Build and maintain strong relationships with partners
- Interact daily with other engineers to provide technical action plans or take ownership of cases that require escalation
- Work closely with the Expert team to answer Customers technical questions (act as liaison between the customer and internal Acronis resources)
- Meet and exceed KPIs set for your role (customer satisfaction, productivity, interaction quality and others)
- Ensure that all relevant communication, documents, and files related to the case are accurately recorded in the support system
Desired Candidate Profile
Fluent English and French language (both verbal and written, Upper Intermediate as a minimum)
- Knowing additional language would be a plus
- 1 or more years of work experience in a similar role (preferably in Hosting tech support or Managed Service Provider business)
- Knowledge of Windows Server administration basics (know how to gather and analyze various Windows logs and dumps)
- Ability to convey technical information effectively
- Ability to analyze technical issues
- Exceptional customer service approach and Excellent analytical skills
- Would be considered a plus if you have:
- Experience and knowledge of Linux/UNIX basics, CLI
- Awareness of the modern Virtualization technologies (experience deploying and managing virtual machines on VMware ESXi / Microsoft Hyper-V clusters)
- Experience with Business applications (MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Company Industry
- IT - Software Services
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Cloud Frontline Support Specialist (French Language)
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Acronis
Acronis is a global leader in cyber protection, delivering AI-powered protection for productive MSPs in a single, natively integrated platform that unifies operations management, cybersecurity, and data protection. Driven by our mission to protect, manage and automate every workload, we ve built the industry s only all-in-one solution. A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.