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Job Description
Roles & Responsibilities
As a Cloud Support Engineer II for Microsoft cloud solutions, your primary mission is to resolve technical issues encountered by customers while delivering an exceptional support experience. You will combine deep technical expertise with strong customer service skills to ensure timely and high-quality resolutions.
Your responsibilities will include:
Solving complex cloud-related issues reported by customers
Triage, troubleshoot, escalate, and resolve customer support tickets
Ensuring timely resolution and maintaining high customer satisfaction
Clearly documenting customer issues, troubleshooting steps, and resolutions
Hosting and attending remote support sessions with customers and vendors to diagnose issues, review configurations, and resolve technical errors
Participating in scheduled weekend coverage for critical issues
Staying up to date with cloud product features, industry trends, and relevant technologies
Developing strong product and domain expertise to act as a trusted technical advisor to customers
Desired Candidate Profile
We are looking for a customer-focused cloud professional with a strong technical background and a passion for problem-solving.
Required qualifications and skills:
Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent certification)
3+ years of experience providing technical support to enterprise customers as part of a global team, preferably in a cloud environment
Hands-on experience with Microsoft Azure tools, resources, and services
Strong problem-solving and critical-thinking skills
Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly
Strong interpersonal skills and a customer-centric mindset
Excellent organizational and time-management skills
Company Industry
- Consumer Durables
- Consumer Electronics
Department / Functional Area
- IT Software
Keywords
- Cloud Support Engineer II
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Arrow Electronics Inc
Arrow Electronics (NYSE: ARW) is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. We serve as a supply chain partner for more than 100,000 original equipment manufacturers, contract manufacturers, and commercial customers through a global network of over 460 locations across 85+ countries. A Fortune 150 company with more than 21,000 employees worldwide, Arrow delivers technology solutions across a wide range of industries, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow Enterprise Computing Solutions (ECS), a division of Arrow Electronics, delivers digital and cloud-based solutions to partner customers. As a Microsoft Cloud Solution Provider (CSP), Arrow ECS offers comprehensive support for Microsoft cloud technologies.