Club Lounge Supervisor InterContinental

What s the job?

As a Club Lounge Supervisor you are responsible for the satisfaction of VIP Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested. Promote the desired work culture by living the 5 winning ways value Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.

Your day-to-day

Manage the performance of the Club Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed VIP Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Club Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner