Club Lounge Supervisor Luxury Guest Relation

IHG Hotels & Resorts

Job Title
Club Lounge Supervisor Luxury Guest Relations and VIP Services Doha, Qatar
Job Description
Club Lounge Supervisor Luxury Guest Relations and VIP Services Doha, Qatar

Position Overview
InterContinental Doha The City is seeking a Club Lounge Supervisor to lead the operations of its exclusive VIP guest lounge. This role focuses on creating a personalized and seamless luxury experience for high-profile guests by delivering impeccable service, managing a professional team, and maintaining the ambiance and standards expected of a world-class hospitality brand.

Job Details
Location: Qatar
Location: Doha
Industry: Food Services - Hospitality
Function: Guest Services - Concierge
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Oversee daily Club Lounge operations and ensure VIP guests receive exceptional service.
* Respond to guest inquiries and manage any complaints with professionalism and care.
* Monitor staff performance and ensure team knowledge of hotel facilities, services, and local attractions.
* Uphold all brand service standards and quality benchmarks across the Club Lounge.
* Ensure availability and proper replenishment of guest amenities and supplies.
* Maintain a polished and professional atmosphere in the lounge at all times.
* Comply with safety, hygiene, and fire regulations in accordance with hotel policies.
* Support environmentally conscious practices and contribute to sustainability goals.
* Perform any additional responsibilities delegated by the Lounge Manager.

Ideal Profile

* Previous supervisory experience in a VIP lounge, front desk, or guest relations setting.
* In-depth understanding of luxury hospitality service standards.
* Strong leadership, communication, and interpersonal skills.
* Ability to resolve issues efficiently while maintaining a guest-centric approach.
* Familiarity with local cultural etiquette, major Doha landmarks, and guest preferences.
* Professional grooming, discretion, and a warm, confident demeanor.
* Fluent in English; additional languages are a plus.

Why Join Us

* Be part of InterContinental, the world s largest luxury hotel family.
* Work in one of Doha s most iconic properties in the prestigious West Bay district.
* Enjoy competitive compensation, global hotel discounts, and career growth opportunities.
* Lead a high-performing team focused on VIP guest satisfaction.
* Experience a collaborative culture that values diversity, care, and excellence.