Club Manager

Reputable Fitness Club in Beirut

Key Duties and Responsibilities

• Leadership & Team Management
• Lead, supervise, and support all frontline team members (reception, barista, trainers, maintenance, and service staff).
• Work closely with the Operations Manager, who supports operational functions without direct staff supervision.
• Foster a positive, accountable, and high-performance work culture aligned with the club s values.
• Staff Onboarding, Training & Development
• Recruit and onboard new team members effectively along with the HR.
• Conduct regular training, coaching, and performance evaluations to ensure service quality and staff growth.
• Sales & Membership Growth
• Lead membership sales strategies, outreach efforts, and upselling of services (PT, group classes, wellness packages).
• Monitor conversion rates, sales KPIs, and campaign effectiveness to drive steady growth.
• Member Management & Retention
• Oversee the entire membership lifecycle: onboarding, renewals, cancellations, and freezes.
• Implement retention strategies and engage with inactive or at-risk members to build loyalty.
• Customer Service Excellence
• Ensure consistent, high-quality service at all touchpoints.
• Handle member feedback and complaints with professionalism and a problem-solving mindset.
• Operational Oversight
• Monitor and analyze key performance indicators (KPIs), including revenue, member engagement, and team productivity.
• Ensure daily operations align with the club s business goals and service standards.
• Health, Safety & Cleanliness
• Enforce strict adherence to cleanliness and safety protocols.
• Conduct regular facility inspections and ensure emergency procedures are known and followed by all staff.
• Scheduling & Roster Management
• Prepare weekly schedules for frontline staff and fitness trainers, ensuring optimal coverage and fair shift distribution.
• Manage time-off requests and resolve scheduling conflicts efficiently.
• Facility Management
• Oversee the condition and functionality of all gym areas and amenities.
• Conduct routine inspections and coordinate timely repairs and improvements with the Operations Manager.
• Compliance & Licensing
• Ensure all operational licenses, insurance, and health & safety certifications are up to date and compliant with local regulations.
• Reporting & Strategic Communication
• Provide regular reports to ownership on club performance, feedback, and areas for improvement.
• Collaborate with the Operations Manager and ownership on short- and long-term strategic plans.
• Asset & Equipment Management
• Ensure the proper use, maintenance, and availability of all gym equipment and assets.
• Oversee inventory and coordinate with the Operations Manager for restocking and lifecycle planning.

Required Competencies

• Strong leadership and team coordination skills
• Solid understanding of fitness club operations, KPIs, and cost control
• Excellent interpersonal, customer service, and communication abilities
• Sales acumen with a strategic, growth-oriented mindset
• Ability to manage pressure and resolve issues quickly and effectively
• Familiarity with fitness, wellness, and service-driven environments (industry experience is a plus)
• Internal transparency while dealing with the management department
• Problem solving mindset

Expected Outcomes

• Consistent growth in membership and revenue
• High member satisfaction and retention
• A motivated, well-trained, and collaborative team
• Clean, safe, and efficiently operated facility
• Fast and effective resolution of operational and member issues