Club Manager

Talaat Moustafa Group

Oversee the daily operations of the club, ensuring a seamless and high-quality experience for all members and guests.

• Lead, train, and motivate a diverse team of staff to deliver exceptional customer service and uphold club standards.
• Develop and implement operational policies, procedures, and best practices to optimize efficiency and member satisfaction.
• Manage club budgets, financial reporting, and resource allocation to achieve revenue and cost targets.
• Coordinate and promote a wide range of recreational, wellness, and social activities tailored to the needs of club members.
• Ensure all club facilities, equipment, and amenities are maintained to the highest standards of safety, cleanliness, and functionality.
• Handle member inquiries, feedback, and concerns promptly and professionally, fostering strong relationships and community engagement.
• Collaborate with marketing and events teams to plan and execute successful club events and promotional activities.
• Monitor compliance with health, safety, and regulatory requirements across all club operations.
• Continuously assess club performance, identify areas for improvement, and implement innovative solutions to enhance the member experience.

• Minimum of 5 years of proven experience in club management, hospitality, or recreational facility operations.
• Demonstrated leadership skills with experience managing and developing teams in a fast-paced environment.
• Strong financial acumen with the ability to manage budgets, analyze financial reports, and drive profitability.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proven ability to plan, organize, and execute events and activities for diverse groups.
• Solid understanding of health, safety, and regulatory standards applicable to club operations.
• Exceptional problem-solving and conflict resolution abilities.
• Proficiency in using club management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays, as required by club operations.
• Strong organizational skills and attention to detail.