Cluster Reservation Agent
AccorHotel
Employer Active
Posted 12 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
RESERVATIONS HANDLING
PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND
ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.
RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA
PLATFORMS.
UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE
REVENUE.
ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST
INFORMATION.
SYSTEM & REPORTING
MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND
NO-SHOWS.
MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND
HOUSEKEEPING TEAMS.
PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.
GUEST COMMUNICATION & SERVICE
HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES,
ETC.).
COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS,
AND WALK-IN GUESTS.
RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS
MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY
STANDARDS.
COORDINATION & COMPLIANCE
LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS
OR LONG STAYS.
FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS.
SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.
Desired Candidate Profile
PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT
MANDATORY FOR ENTRY-LEVEL).
KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.
STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS).
CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.
ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Cluster Reservation Agent
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AccorHotel
Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont's association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.