Cluster Reservations Agent
IHG Hotels & Resorts
Employer Active
Posted on 13 Oct
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Experience
1 - 4 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Title
Cluster Reservations Agent InterContinental Hotels Group Dubai Festival City Dubai, UAE
Job Description
Cluster Reservations Agent InterContinental Hotels Group Dubai Festival City Dubai, UAE
Position Overview
InterContinental Hotels Group Dubai Festival City is seeking a detail-oriented and guest-focused Cluster Reservations Agent to join its dynamic team. The successful candidate will manage individual and group reservations efficiently while ensuring an exceptional standard of service and accuracy across all four IHG hotels within the Dubai Festival City cluster.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality / Hotels
Function: Reservations / Front Office
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities
* Manage and process room reservations for all IHG Dubai Festival City hotels via phone, email, and web platforms.
* Maintain up-to-date knowledge of hotel rates, promotions, and special offers to maximize revenue opportunities.
* Upsell hotel products and services using effective sales techniques.
* Handle reservation amendments, extensions, and cancellations accurately.
* Record special billing arrangements and liaise with Front Office or Finance for credit approval when required.
* Monitor daily reservation levels and assist in forecasting occupancy trends.
* Coordinate with travel agents, corporate clients, and online booking partners to confirm details and ensure satisfaction.
* Prepare and maintain reservation reports and summaries as required by management.
* Review and process no-shows, prepaid bookings, and cancellations daily.
* Conduct profile checks for upcoming arrivals and ensure accurate data entry in Opera PMS.
* Maintain excellent communication with other departments to ensure guest preferences and requirements are met.
Ideal Profile
* Minimum 1 year of experience in reservations or front office within a 4- or 5-star hotel.
* Strong communication and customer service skills with fluency in English; Arabic language knowledge preferred.
* Proficiency in Microsoft Office applications and familiarity with Opera PMS.
* Organized, detail-oriented, and able to manage multiple priorities efficiently.
* Positive attitude and ability to work both independently and within a team environment.
* Strong problem-solving and multitasking skills with a guest-first approach.
Skills Set
* Reservations management and data accuracy
* Upselling and customer engagement
* Opera PMS and reporting proficiency
* Time management and teamwork
* Communication and service excellence
Why Join Us
* Be part of the globally renowned InterContinental Hotels Group with outstanding career growth potential.
* Work in a multicultural, dynamic environment offering international exposure.
* Receive a competitive salary, benefits, and access to IHG s global training and development programs.
* Enjoy employee discounts and exclusive opportunities across IHG s 6,000+ hotels worldwide.
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