Coffee Shop Manager
Confidential Company
Employer Active
Posted 19 hrs ago
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Nationality
Any Nationality
Gender
Male
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Oversee daily operations to ensure high standards of quality and service are consistently met, fostering a welcoming atmosphere for customers.
- Manage inventory levels by conducting regular stock counts and implementing effective ordering processes to minimize waste and maximize profitability.
- Develop and execute promotional strategies to attract new customers and retain existing ones, increasing foot traffic and sales.
- Lead, train, and motivate a diverse team of baristas and staff, ensuring they deliver exceptional customer service and adhere to operational procedures.
- Monitor financial performance by analyzing sales reports and adjusting budgets accordingly to achieve financial goals.
- Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both staff and customers.
- Cultivate relationships with suppliers to negotiate favorable terms and procure high-quality coffee beans and other essentials.
- Implement and maintain effective customer feedback systems to continuously improve service quality and address any concerns.
- Design and update the coffee shop menu, incorporating seasonal offerings and customer preferences to keep the experience fresh and exciting.
- Stay current with industry trends and innovations, integrating them into the business to enhance the shop's competitive edge.
Desired Candidate Profile
- A Bachelor's degree in Business Management or Hospitality Management is preferred, providing a solid foundation in operational practices.
- Minimum of 3 years of experience in coffee shop management or a related field, demonstrating a proven track record of successful leadership.
- Certifications in food safety and barista training are highly desirable, showcasing commitment to quality and compliance.
- Experience in customer service roles, particularly in fast-paced environments, is essential for understanding customer needs and expectations.
- Strong knowledge of coffee preparation techniques and equipment is crucial for maintaining product quality and staff training.
- Fluency in English is required, with additional language skills being a significant advantage in diverse customer interactions.
- Excellent communication and interpersonal skills are vital for effective team leadership and customer engagement.
- Proficiency in point-of-sale systems and inventory management software is needed for efficient transaction processing and stock control.
- Strong analytical skills to assess business performance and implement data-driven decisions for improvement.
- A passionate and positive attitude towards coffee culture and customer service will resonate with the shop's ethos and values.
Employment Type
- Full Time
Company Industry
- Restaurants
- Catering
- Food Services
Department / Functional Area
- Top Management
- Senior Management
Keywords
- Beverage Operations Manager
- Menu Development
- Operational Management
- Customer Service Excellence
- Barista Team Leader
- Espresso Bar Supervisor
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Confidential Company
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