Coffee Specialist Nestle

Customer Experience - Brand Ambassador:

• Acts as an enthusiastic ambassador for Nespresso.
• Welcomes the Boutique clientele and identify their needs.
• Achieves high customer satisfaction through personalized and professional communication.

• Initiates our customers to the art of coffee tasting and develop their curiosity about our full range of products.
• Always maintains a customer centric approach during the interaction with her/his clients.

Generates Sales and strongly Contributes to the Boutique's Business Performance:

• Achieves results in compliance with the Nestl Corporate Business Principles

• Carries out sales of Nespresso products presented in the Boutique (coffee, machines, and accessories).
• Leverages all received Nespresso training contents.

Coffee Expertise and Experience

• Demonstrates eagerness to learn about Nespresso brand, values, products, and sustainability, and builds knowledge fast.

• Learns continuously and integrates available information given in trainings, knowledge management tool, team meetings, intranet, etc.
• Inspires clients with authenticity and helps them explore their options for the ideal coffee proposal.
• Translates her/his passion for the brand into each customer contact by using adapted vocabulary and gives the level of information needed according to the situation of the customer.

Operational Efficiencies

• Assists with Boutique projects as needed.
• Is familiar with stock levels, stock room layout and return policies.
• Adheres to compliance and quality standards in keeping with the Standard Operating Procedures
• Overall, performs all tasks and decisions in line with our quality standards, procedures, and compliance rules,
• Ensures safe working conditions.

• Adheres to shift/work scheduling and planning.
• Participates in team meetings and contributes with new ideas and suggestions to further improve the operations.
• Helps manage/support peaks and lows in our daily/weekly operations.