Collection Agent

Wio Bank

Ready to Help Customers Stay on Track?

Do you have the empathy to listen, the confidence to negotiate, and the drive to turn overdue into resolved?

Wio Bank, the UAE s leading digital bank, is looking for a Collection Agent to help us manage customer repayments in a way that s fair, respectful, and solution focused. This role isn t just about recovering payments it s about maintaining trust and supporting our customers through their financial journey.

What You ll Do:

• Engage with customers via calls, emails, and SMS to follow up on overdue payments
• Understand individual circumstances and offer flexible, compliant repayment solutions
• Maintain accurate records of all interactions in our systems
• Escalate cases where needed and collaborate with internal teams
• Track and meet recovery targets and SLAs
• Stay up to date with UAE collections regulations and Wio s customer-first philosophy
  
  

What You Bring:

• 5+ years of experience in collections, recovery, or a customer-facing banking role
• Strong negotiation skills with a calm and empathetic communication style
• Comfortable working in fast-paced digital environments and using CRM/collection tools
• Fluent in English (Arabic is a plus)
• Resilience, professionalism, and a focus on resolution, not just results