Collection Officer
Al Ahly capital holding ...
Employer Active
Posted 7 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Work a queue of delinquent accounts.
- The job involves for most part of the day- approximately 100-150 calls on a daily basis.
Work is done on a collection system. - Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries.
- Propose settlement to recover delinquent balances (these accounts should be seriously).
- Updating latest contact details of customer on the system and raise regular maintenance to facilitate customer (billing changes, SI changes, reversals etc.).
- To attend the team meeting and regularly highlight problems with solutions encountered during routine.
- Route cases to the Team Leader.
- Achieve the performance targets that has been by the TL.
- Work on reports and debits account as and when required.
- To attend the team meeting and regularly highlight problems with solutions encountered during routine.
- Route cases to the Team Leader.
- Achieve the performance targets that has been by the TL.
- Work on reports and debits account as and when required.
Desired Candidate Profile
- Bachelor's degree in a related field is required.
- 1:2 Years of Experience in collection filed with Banking Sector or financial institutions background.
- Knowledge of Financial analysis.
- Excellent communication skills.
- Excellent Microsoft Office skills.
- Good command of Arabic and English.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Accounts
- Taxation
- Audit
- Company Secretary
Keywords
- Collection Officer
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com