Collection Specialist

Naqla

Responsibilities:

• Communicate with clients to build and maintain a strong relationship
• Responsible for confirming with clients invoices accuracy to start follow up procedures till the due date
• Interviewing clients telephonic ally to establish their ability to pay debt.
• Overcoming stall tactics and objections and suggesting source of money for debt payments.
• Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process.
• Negotiating settlements by arranging clients payments over a longer time span.
• Confirming clients information and payment agreements.
• Informing management regarding effectiveness of strategies for various accounts
• Complying with applicable laws, regulations, policies, and procedures.
• Follow up any modifications for the invoices when needed.
• Make sure that all invoices are accepted by the customer

Requirements:

• Excellent knowledge of Microsoft office
• Reporting Skills
• Deadline-Oriented
• Time Management
• Previous work experience in customer service, sales, collections, or related field.

Behavioral Competencies:

• Excellent knowledge of collection processes.
• Task Planning.
• Excellent verbal communication, negotiation, and people skills.
• Outstanding phone etiquette.
• Proficient mathematical skills.
• Excellent communication and problem-solving skills.