Collection Specialist Philips Health Systems

Job Title Collection Specialist

Job Description

As a Collection Specialist you will coordinate and follow through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for customer base of key accounts.

Your role:

• Execution of system established collection plan.

• Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.

• Contacting clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises; or claim payments from intermediary (when collections are executed by 3rd parties - limited to some collectors)

• Reporting any disputed/ short paid invoices with reasons for disputes and collaborating with the internal department to expedite resolution/payment

• Performing customer account reconciliation including support to 3rd party cash application team for clearing customer payments and credit item

• Support and develop accounts receivable lean process improvements, and Master data quality.

You will be located in Cairo as a team member of Credit and Collection team and will be reporting to Credit and Collection Manager Egypt

You will have an opportunity to improve your operational skills in a multinational set up while working in a hybrid model.

A career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about benefits in your region.

You're the right fit if:

• Collections experience is desirable.

• Background in F&A, Economics or Business Administration

• Experience in public/government collection processes is a must.

• Customer service focus

• Determination to achieve excellent results.

• Preferably SAP and Customer Master data process knowledge

• Excellent communication and negotiation skills

• Excellent command of written and spoken Arabic and English is a must.