Collections Analyst
United States Citigroup
Posted on 29 Aug
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Experience
2 - 6 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Ensuring that all agents adhere to high call quality standards by performing vigorous call monitoring standards.
Follow-up on closure of breached items and timely escalation of delays to senior management
Full adherence to control standards framework ensuring transparency of process among business stakeholders.
Provide support on all risk mitigation related processes.
Provide support for to other administrative and customer service functions within the unit.
Act as a team player, take full ownership of managed processes and results, timely escalation of issues and potential breaches in targets with accurate background information and rationale.
Awareness and adherence to GCCFRP, Global consumer debt collections best practices and complaints policies and adherence to all CPR related to collections and ensure that the team is in line with all regulation by performing day 2 checks.
Active engagement in ongoing process improvement.
Exchanges ideas and information in a concise and logical manner with tact and sensitivity to audience diversity.
Fulfilling the clients necessities while providing an exceptional client experience is the expected behaviour from all our employees and it will be measured by specific metrics.
Awareness and adherence to GCCFRP, Global consumer debt collections best practices and complaints policies.
Desired Candidate Profile
Bachelors degree
2 years of experience in Collection
Being Responsible, Analytical, Proactive, Adaptation, Organized, Teamwork, Work Under Pressure, Results Oriented.
Innovation and generation of proposals. Ability to adjust quickly to changes and reprioritization in the market.
Company Industry
Keywords
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United States Citigroup
This position is in Collections under Citi UAE Wealth Operations, and the role is to assist the Collections Controls Manager to manage the key areas of controls and must be knowledgeable about relevant regulations and policies and must adhere to them in all aspects of the work. Dedicated to monitoring and controlling activities with a strong background on collection processes and highly experienced in transactional activities. Execute an extensive range of collection controls for activities performed by internal teams and vendors. The overall objective is to apply a broad knowledge of Citi s products, services, and procedures to efficiently monitor collections service. Agent must adhere to relevant regulations and policies in all aspects of the work.
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