Collections Officer MILLENNIUM INTERNATIONAL GENERAL TRADING LLC

Cash Collection & Debtor Management

• Actively chase outstanding payments via phone and email

• Maintain and manage the full debtor ledger

• Reduce overdue balances and improve cash collection cycles

• Send:

• Statements

• Payment reminders

• Final notices where required
  

Credit Control & Risk Management

• Set and monitor customer credit limits

• Review customer accounts and payment behaviour

• Place accounts on stop where necessary

• Work closely with sales team to ensure no orders released to overdue accounts
  

Reconciliations & Financial Accuracy

• Perform bank reconciliations

• Post and allocate customer payments accurately

• Reconcile customer ledgers regularly

• Manage multi-currency ledgers and ensure correct allocation
  

Queries, Claims & Disputes

• Handle and resolve customer queries relating to damages, shortages, and discrepancies

• Investigate issues with internal teams (warehouse, logistics, sales)

• Take ownership of:

• Claims to hauliers

• Insurance claims for damaged or lost goods

• Ensure all claims are properly documented and followed through to recovery
  

Reporting & Systems

• Provide weekly aged debtor reports

• Highlight:

• High-risk accounts

• Long overdue balances

• Ongoing disputes

• Strong use of:

• Excel (for analysis, tracking, reconciliations)

• Microsoft Dynamics 365 Business Central