Collections Officer

First Abu Dhabi Bank

Job Title
Collections Officer Abu Dhabi, UAE
Job Description
Collections Officer Abu Dhabi, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Collections Officer to manage delinquent accounts and ensure timely resolution through proactive follow-up, persuasion, and negotiation. The role requires strict adherence to FAB s collections policies, regulatory requirements, and compliance standards while achieving monthly efficiency and productivity targets.

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Collections
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Follow up on overdue accounts to achieve monthly resolution targets as per collections policy
* Conduct detailed reviews of delinquent cases including history of interactions, remedial/legal actions, and current status
* Engage with customers in compliance with CPR guidelines to identify causes of delinquency and negotiate repayment solutions
* Review rental product accounts including BSA and TCR status when applicable
* Document customer interactions and case details in the collections system for accurate tracking and future reference
* Escalate high-risk cases to management for accelerated action when required
* Ensure collection activities are performed ethically, safeguarding the bank s reputation
* Support compliance with KYC, AML, CPR, and regulatory frameworks in all collection activities
* Work to prevent accounts from flowing into more severe delinquency stages by evaluating repayment options with customers

Ideal Profile

* Bachelor s degree in a related discipline
* 1 2 years of collections experience in the UAE banking sector
* Strong knowledge of legal and remedial options in debt recovery
* Excellent communication and negotiation skills with customer-centric focus
* Basic banking knowledge and familiarity with consumer credit processes
* Proficiency in computer applications and experience using dialer systems
* Ability to manage multiple accounts in a high-pressure environment with accuracy and integrity

Why Join Us

* Join the UAE s largest and most secure financial institution
* Build professional expertise in collections, risk management, and credit recovery
* Competitive tax-free salary and benefits with career growth opportunities
* Exposure to structured compliance and governance-driven processes
* Supportive and collaborative workplace committed to excellence