Collections Operations Lead - Senior Manager

Genpact

Posted 30+ days ago

Experience

5 - 7 Years

Job Location

Cairo - Egypt

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Own the end-to-end F&A process with minimum supervision

  • Execution of internal controls in accordance with clients
  • Manage Client and Process independently and with minimum supervision
  • Should be able to speak to the clients to discuss the input and resolve any queries for disputes
  • Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
  • Actively manage the business continuity plans for the process
  • Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
  • Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
  • Support team priorities and initiatives and effectively manage workload
  • Team management & negotiation skills. Must have a Problem-solving attitude
  • Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
  • Confirm that proper escalation procedures are followed according to established business practices
  • Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
  • Understanding and Reporting of Service Level Agreement
  • Deliver the required data for audit purposes
  • Drive continuous improvement in key operational metrics through Six Sigma methodologies
  • Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
  • Making the accounting process controls established through the internal policies
  • Participate in any compliance audits and respond to audit queries
  • Ensure Key Metric s are met, and service is delivered to end users as expected
  • Daily usage of client s tools for the assigned activities

Desired Candidate Profile

Job Requirements

Minimum Qualification 


    Prior work experience - Manager experience

    Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training

    Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook

    Excellent communication, presentation skills, client management skills

    Relevant AP/AR domain experience 

    Language level: Arabic C2, English C1

    Ability to help team members in problem area

    Decision taking ability under tight deadlines

    Ability to handle varied volumes of workloads and to meet targets and deadlines on time


Preferred Qualification

    Exposure to Six Sigma training preferred

    Experience with international process transition would be added advantage

    Experience in creating, implementing & driving Structured Action Plans

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Accounts
  • Taxation
  • Audit
  • Company Secretary

Keywords

  • Collections Operations Lead - Senior Manager

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Genpact

https://wuzzuf.net/jobs/p/fdfgtnhsqmpt-collections-operations-lead-senior-manager-new-cairo-genpact-cairo-egypt