Commercial/CFC Lead Tunisia/Libya

Pfizer Inc

ROLE RESPONSIBILITIES

• Shape, lead and manage the country's commercial strategy in line with customer priorities with clear alignment with marketing leads/function and other enabling platforms to deliver a seamless and high impact business outcome.
• Inspire, engage and lead the commercial customer facing team by creating an environment that is grounded with highest integrity, compliance, values and behaviors to deliver customer and performance excellence.
• Lead and manage all the key and critical relationships with external stakeholders, KOLs, alliances and any other institutional relationships deemed critical for the commercial business.
• Lead and manage all internal stakeholders to create a customer platform that can deliver commercial excellence in meeting the countries business priorities.
• Negotiate, create, and translate the market business strategy to deliver and execute through the One Pfizer Customer Facing colleagues.
• Lead and direct the Commercial Customer organisation while balancing the broader needs of the country and customers to achieve the vision of the One Pfizer and the GTM.
• Lead the allocation of client facing resources including medicine portfolio design and integrated account team structure.
• Coordination of the CFC/ Digital engagement for the achievement of customer and organization goals.
• Ensure CFC effectiveness that is measured and aligned to the International Commercial Office CFC KPIs to ensure value to the customer and Pfizer.
• Manage key external stakeholders from alliance partnership to KOLs.
• Drive a culture of Customer Curiosity / customer centricity with a mindset for change, innovation, and One Pfizer entrepreneurial mindset and attitude.
• Leverages data from Customer insights, market intelligence, KPIs, engagement, compliance, to drive customer facing strategy.
• Development & implementation of digital and channels within the CFC business, channel mix / omnichannel execution.
• Effective and contributing member of the Country Leadership team.
• One Pfizer budget management for the business.
• P&L responsibility of established products.
• Successfully lead the adoption of C FC Effectiveness standards, KPIs and best practices.
• Champion a consistent approach to recording all CFC activity, ensuring it is captured in line with the existing global standards for activity types.
• Partner with Biopharma Ops, BAI, to develop standard KPI and Score cards.