Commercial Manager
Ship & C.R.E.W
Employer Active
Posted 12 hrs ago
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
This role sits at the heart of the logistics cycle, ensuring that customer orders are accurately created, seamlessly executed, and continuously monitored across multiple functions.
Key Responsibilities;
- Lead the customer services team handling shipment orders on an Operational System , ensuring accuracy and timeliness.
- Act as the central link between clients and internal operations (trucking , clearance, sales & collections).
- Monitor order execution, resolve issues proactively, and maintain strong client relationships.
- Supervise data entry, status updates, and documentation to guarantee smooth transport operations.
- Drive performance reporting and process improvements within the customer services unit.
- Develop and coach team members, fostering responsiveness, accuracy, and customer focus.
Desired Candidate Profile
Key Responsibilities;/strong>
- 10 15 years experience in transport, shipping, or logistics, with at least 5 years in a supervisory or managerial role.
- BS degree in Logistics, Business Administration or related field.
- Analytical mindset with excellent problem-solving skills.
- Strong command of transport systems (ERP platforms).
- Working knowledge of customer service software, databases and tools
- Ability to think strategically and to lead detailed operations.
- Proven leadership in cross-functional coordination and customer-facing roles.
- Fluent communication skills (written & spoken).
Company Industry
- Shipping
- Freight
Department / Functional Area
- Logistics
- Supply Chain
Keywords
- Commercial Manager
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