Communication Agent

Radisson Hotel Group

Supports the smooth operation of the HUB Department, ensuring all internal and external communications are handled efficiently, accurately, and in line with hotel standards.

Acts as a central point of contact between departments, facilitating clear, timely, and professional communication to support overall hotel operations.

Responds promptly and effectively to guest and colleague enquiries, ensuring all requests are handled with professionalism and care to maximize satisfaction.

Takes ownership of assigned tasks and duties, maintaining a high level of accuracy, organization, and attention to detail in all correspondence and documentation.

Collaborates closely with the HUB team and other departments to support departmental plans, operational targets, and service excellence initiatives.

Monitors and manages communication systems (telephone, email, messaging platforms) to ensure smooth information flow and timely response to operational needs.

Maintains confidentiality and professionalism in handling sensitive information and ensures compliance with hotel policies and procedures.

Promotes the hotel culture and values, fostering a positive and cooperative working environment across all departments.

Ensures adherence and compliance with all relevant legislation and internal standards, maintaining records and reports for internal and external audits as required.