Communication and Information Systems (CIS) Officer

European Union Capacity Building Mission in Somalia

To provide Communication and Information Systems first-level support, initial troubleshooting for all directly reported issues and tickets assigned by the Help Desk and quickly restore the affected services;

To act as the custodian of all Communication and Information Systems assets, including hardware, software, radio, satellite communication equipment and video teleconferencing;

To conduct the maintenance processes of CIS standard hardware, software, systems, and peripherals;

To deliver training to Mission members on new technologies and procedures;

To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

To monitor activities, analyse and report on issues pertaining to the area of responsibility;

To maintain accurate and up-to-date inventory of all Communication and Information System assets and network services, their functionality, distribution and location;

To submit consolidated reports on the technical condition of Communication and Information Systems assets;

To monitor and improve the security posture of Communication and Information System assets and security control functions (i.e. antivirus/antimalware);

To deploy Windows Operating System and device management tools and verify the successful update of device configuration according to IT policies;

To troubleshoot issues affecting Windows Operating System, printer and network connectivity, software functionality, radio network;

To ensure IT and communication assets are used in accordance with best practices and procedures;

To perform annual general maintenance of all hardware, software and communication equipment and ensure functionality within accepted technical parameters;

To maintain contact with Security and Duty of Care Department for technical and security instructions and implementation;

To operate and maintain encryption devices/systems and prepare procedures and user manuals for approved users of crypto systems;

To oversee the implementation of all Communication and Information Systems Standard Operating Procedures (SOPs);

To prepare IT systems user guides and manuals for end users (e.g. printers, laptops, desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones, satellite phones, radios);

To install, maintain, repair and monitor LAN and WAN infrastructure including routers, switches, VPN, firewalls and wireless infrastructure;

To be responsible for network design, improvement and rationalisation;

To manage Active directory using Azure administrator;

To administer Microsoft 365;

To be responsible for PC and server hardware software and O/S support;

To perform problem management and incident management analysis and develop general solutions to enhance the quality and reliability of CIS services;

To implement approved CIS change management requests through standardised release management procedures;

To deploy, install, maintain and support of all data centre equipment, servers, software and services in the Mission;

To plan, implement and maintain data recovery tools, business continuity measures and disaster recovery measures, ensuring a high availability of mission-critical data centre services throughout the Mission;

To implement, maintain and enhance Firewall and IDS/IPS;

To maintain and implement Linux server;

To administer and maintain latest versions of VMware ESXi/vSphere;

To migrate, maintain and implement latest versions of Windows Server.

General Tasks and Responsibilities:

To identify and report on lessons learned and best practices within the respective area of responsibility;

To contribute and ensure timely reporting on activities within the respective area of responsibility;

To take account of gender equality and human rights aspects in the execution of tasks;

To undertake any other related tasks as requested by the Line Manager(s).