Communication Operator Hyatt Hotel

KEY RESPONSIBILITIES:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.

As Operator, you will need to:

Guest Communication & Call Handling

Answer all incoming calls promptly, warmly, and professionally, ensuring guests feel valued from the first interaction.

Handle outgoing calls, wake-up calls, and in-resort guest communication requests with accuracy.

Ensure guest requests are logged, followed up, and completed in a timely manner.

Provide accurate information about resort services, facilities, and experiences.

Coordination & Follow-up

Communicate guest requests clearly and promptly to relevant departments (Housekeeping, Engineering, Spa, F&B, Door Host, Buggy Drivers, etc.).

Track and follow up on service requests to ensure completion and guest satisfaction.

Assist in emergency situations by following established communication and safety protocols.

Guest Engagement & Service Excellence

Anticipate guest needs and offer thoughtful recommendations for resort facilities and experiences.

Ensure every call interaction reflects empathy, professionalism, and Miraval’s mindful luxury approach.

Handle guest complaints or issues calmly, escalating to supervisors when needed.

Operational Support

Maintain updated knowledge of resort facilities, wellness programs, F&B outlets, and daily events.

Ensure all calls, requests, and messages are accurately recorded in the Property Management System.

Assist with operator reports and shift handovers.

Monitor phone systems and report technical issues to IT/Engineering.