Communications Agent Four Seasons Hotel

Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g., property management, paging, and radio systems), high-speed Internet system, and facsimile machines.

Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in Empact.

Work harmoniously and professionally with co-workers and supervisors.

Monitors and responds to the hotel fire control panel and emergency and safety situations in an efficient and professional manner.

Accepts and delivers wake-up calls, messages, and facsimiles in a timely manner.

Performs installation and repairs of telephone, facsimile, or high-speed Internet services in the guest room or public area meeting space.

What You Bring

• Requires a working knowledge of division operations.

• Working knowledge is generally learned on the job.

• Requires the ability to operate computer equipmentspan> and other Kitchen systems.

• Requires reading, writing, and oral proficiency in the English language.

• More than 1 year of experience.