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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
span>Answers phone & chat inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions./span>
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span>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with business centre, high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. /span>
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span>Ensure wake up requests are accurately recorded and delivered without fail./span>
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span>Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines./span>
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span>Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner./span>
span>Accepts and delivers wake-up calls, messages and facsimiles in a timely manner./span>
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span>Other duties as assigned/span>
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Communications Agent
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Four Seasons Hotel
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.