Community Engagement and Accountability Officer

Client of United Nation careers

A) Anticipated outputs The CEA Officer is responsible for ensuring systematic, coherent, and feasible implementation of AAP across the West Bank Field Office. The expected outputs include: 1. Strategic lead for AAP planning, implementation, and coordination - Leads the development, implementation and regular review of the field-level AAP Action Plan across programmes - Ensures field-level plan aligns with organizational priorities, community identified needs, conflict sensitive analysis, and humanitarian accountability standards. - Chairs and coordinates the AAP field-level Working Group and ensures regular monthly meetings, documentation, and follow up actions. - Technically and strategically supports Front Office on field-wide AAP institutionalization - Represents UNRWA in inter agency AAP coordination forums as required. 2. Community Engagement and Participation - Provides strategic and technical guidance to field office and area staff, including programme teams, on designing and implementing community participation mechanisms, including consultations, dialogues, town halls, and advisory structures, which are safe, inclusive and culturally accepted. 3. Information sharing and communication - Provides strategic guidance to programmes and communications teams to ensure clear, actionable, accessible information sharing practices across all communities. - Reviews and advises on communication with communities planning, materials and communication channels in close coordination with the Public Information Office (PIO) 4. Complaints and feedback to action - Ensures that community feedback and complaints collected through the CFM and other engagement channels are systematically reviewed and translated into context adapted- programmatic responses. - Supports senior management by producing concise analytical briefs summarizing community feedback trends, participation insights, risks, and recommended actions. 5. Organizational learning and capacity strengthening - Acts as a change management lead to promote accountability driven organizational culture shifts and supports- departments in integrating AAP principles into workflows, planning, and monitoring processes. - Supports PSO in integration of AAP in UNRWA WBFO funding proposals and response plans. - Advises HR, MEAL, and programme management on AAP capacity development needs, contributing technical content and guidance 6.Performs other duties as may be assigned by the supervisor B) Nature and level of external and internal contacts - Provides regular advisory support to the Deputy Director of Programmes and senior management on AAP related- priorities and implications for programme adaptation. - Works closely with the CFM Admin Coordinator to ensure coherence between feedback collection, analysis, and follow -up as well as quality control. Acts as the back-up during absences of the CFM Admin Coordinator. - Chairs and coordinates the cross departmental- AAP Working Group composed of mid-level and frontline AAP focal points. - Engages regularly with programme chiefs, area chiefs, PSO, Protection, Gender and Disability Inclusion, and PIO staff to promote integrated and contextualized AAP implementation. - Represents the organization in relevant inter-agency AAP coordination mechanisms as required. - In close coordination with area chiefs and camp and community service officers (CCSOs), and AAP focal points, directly engages with community representatives, leaders, and existing community structures to support meaningful and safe participation C) Managerial responsibilities - Supervision of the CFM Admin Coordinator - Provides technical leadership and supervision of the AAP focal points - Supervision of future AAP positions as may be assigned

UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.in addition to: i. Analyzing, Strategic Thinking Communicating, Relating and Networking iii. Planning and Organizing iv. Problem solving, Coping with Pressure and Setbacks v. Applying Technical Expertise vi. Integrity

A Master university degree from an accredited educational institution in Social Sciences, Development Studies, Humanitarian Affairs, Communication, Public Administration, Human Rights, or a related field

-A minimum of 5 years of relevant professional experience in humanitarian or development contexts, with demonstrated experience in community engagement, accountability, participatory programming, protection, CFM management, MEAL, or related areas is required - Proven experience in leading cross departmental coordination and supporting organizational change processes is required. - Demonstrated experience working with community feedback and complaints mechanisms and translating community inputs into programmatic decisions. - Strong understanding of local cultural, social, and political dynamics and experience guiding context appropriate and culturally/gender/inclusion sensitive engagement approaches. - Previous experience working with national or international NGOs or UN entities is desirable.