Community Management Specialist

EVA Pharma

Employer Active

Posted on 6 Apr

Experience

1 - 5 Years

Job Location

Egypt - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking a passionate and talented Community Management Specialist to join our dynamic team.

Key Responsibilities:

  • Verify all app users, especially healthcare professionals (HCPs)
  • Ensure accuracy of user data through validation processes
  • Contact users (including doctors when needed) to confirm information
  • Respond to users comments and inquiries on Medsulto and other channels
  • Manage user requests and follow up until resolution
  • Coordinate with internal teams to resolve issues
  • Manage the points program and handle points redemption
  • Support user engagement activities (e.g., notifications, updates)
  • Monitor and analyze user behavior and activity
  • Track and report on: Platform usage, User growth, New doctors vs. CRM doctors
  • Share insights with the team to support decision-making

Desired Candidate Profile

Bachelor s degree in a relevant field (Marketing, Communications, PR, or similar)

  • 1 3 years experience in community management or social media
  • Strong Arabic & English communication skills
  • Customer-focused with strong interpersonal abilities
  • Familiar with social media tools and basic analytics/reporting
  • High attention to detail with strong accuracy
  • Organized, efficient, and able to manage multiple tasks with professionalism and discretion

Company Industry

  • Pharma
  • Biotech
  • Clinical Research

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Community Management Specialist

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EVA Pharma

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members./p>

https://apply.workable.com/eva-pharma/j/90F45A48F6/