Community Manager

GEN PLUS Group

Key Responsibilities:

• Develop and implement a comprehensive community engagement strategy.
• Develop strategies to grow the online community
• Build and nurture an online community of passionate and engaged customers.
• Encourage discussions, answer questions, and engage with community members.
• Provide exceptional customer service.

Content Creation:

• Creation of FAQs sheets and any other similar content about the brand that the team should follow.
• Develop and maintain an editorial calendar for community content.
• Collaborate with the account management team to align community content with overall marketing goals.
• Schedule posts and ensure on-time/zero mistake delivery

Customer Support:

• Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
• Act as a liaison between the community and relevant departments to resolve issues.
• Deliver exceptional customer service consistently.

Moderation and Compliance:

• Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines.
• Uphold brand values and compliance with social media policies.
• Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing

Analytics and Reporting:

• Track and analyse key community engagement metrics.
• Provide regular reports and insights to assess the impact of community efforts.
• Daily Social Media Listening+ competitors performance report
• End of campaign sentiment analysis reports

• Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
• Fluent in English.
• Minimum of 5 years of experience in community management for established brands.
• Strong knowledge of social media platforms, online forums, and community management tools.
• Creative thinking and problem-solving abilities.
• Customer-focused mindset and a passion for community building.
• Ability to work independently and as part of a team.