Community Moderator - Marketing Communications

The British University In Egypt

Employer Active

Posted 55 min ago

Experience

2 - 7 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts(Communication)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Responsibilities

  • Monitor and manage all social media platforms, ensuring timely and professional responses to inquiries, comments, and messages.
  • Moderate user-generated content to ensure alignment with community guidelines and standards.
  • Escalate sensitive issues, complaints, or reputational risks to relevant stakeholders.
  • Collaborate with teams to align responses with campaigns and messaging.
  • Track and analyze engagement metrics and community trends to provide actionable insights.
  • Support the execution of digital campaigns by ensuring active audience interaction.
  • Maintain FAQs and response templates to ensure consistency in communication.
  • Monitor online response and report potential risks or opportunities.
  • Stay updated with social media trends, tools, and best practices.
  • Perform additional other duties as assigned by the line manager.

Job Requirements

  • Bachelor s degree in Marketing, Communications and Mass Media, or a related field
  • 2 years of experience in social media management, community management, or digital engagement
  • Proficiency in social media platforms (Facebook, Instagram, LinkedIn, TikTok, etc.)
  • Experience with social media management tools
  • Basic analytics and reporting skills
  • Strong writing and communication skills
  • Interpersonal Skills
  • Collaboration
  • Integrity & Accountability
  • Results Focus

Desired Candidate Profile

Job Purpose

The Community Moderator is responsible for managing and engaging with the University s digital communities across social media platforms. The role ensures timely responses, fosters positive engagement, monitors conversations, and maintains the institution s brand voice.

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • Marketing
  • Brand Management
  • Marketing Research
  • Digital Marketing

Keywords

  • Community Moderator - Marketing Communications

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The British University In Egypt

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strong>Relationship with other Parties/strong> /p>

Internally: Faculties and Departments/p>

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strong>Operational Environment/strong> /p>

Office Base - with flexibility for online engagement outside standard hours if required/p>

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strong>Apply Here!/strong> /p>

Read More

https://www.bue.edu.eg/community-moderator---marketing-communications