Computer Technician

SPA SATICOM

• Management, installation and maintenance of computer equipment (computer workstations, peripherals)
• Administration and operation of some servers
• Help with software management, installation and maintenance
• Assistance and technical support (hardware and software) for users
• Backup management on applications and internal servers
• Introduction of IT resources to new users
• Raising user awareness about IT security and best practices
• Assistance with IP telephony management, user support, and installation maintenance
• Management and maintenance of video projection and videoconferencing systems
• Assistance and technical support for users of video projection and videoconferencing equipment

Additional missions and activities:

• Participation in IT projects

Knowledge

• In-depth knowledge of the hardware architecture of a workstation;
• General knowledge of operating systems (Windows, Mac OS);
• Common configurations, systems and office tools;
• Advanced concepts of computer networks and IP telephony;
• Advanced concepts of video projection and videoconferencing systems

Expertise

• Knowing how to detect and diagnose system and network problems;
• Use automated deployment and fleet management tools;
• Apply computer security rules and operating instructions;
• Conducting a support interview by telephone;
• Use remote support tools;
• Respect the strict procedures;
• Engage in dialogue with users by adapting to their expectations;
• Working as a team;
• Knowing how to manage your time and prioritize tasks;
• Adapting to technological developments;
• English: reading and listening comprehension: level 1.

Knowing how to be

• To be autonomous, rigorous, organised, pedagogical, to have a good analytical mind and to possess good interpersonal skills.