Job Description

Roles & Responsibilities

The incumbent in this position is responsible for handling guest requests in a friendly and caring manner and to handle message, mail and parcel addressed to our guests and staff according to the hotel procedures and our service standards in order to ensure guest satisfaction.

Answer guest questions and handle guest requests in a polite and efficient manner such as giving information, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flight, etc. If needed, refer requests to relevant staff to ensure customer satisfaction.
Keep updated of all information concerning the hotel services, local places of interest, restaurants, transportation, sport facilities, churches, shopping areas and all relevant information likely to be of guests interest in order to be able to answer guest requests and questions.
Keep records, deliver and distribute all incoming and outgoing mails, faxes, messages and parcel addressed to current or future guests and hotel staff according to hotel procedures.
Upon requests, store guest luggage into the luggage storage room. Handle all luggage with care.
Sell stamps for postcards and letters.
Maintain cleanliness and tidiness of desk area and replenish counters with brochures, magazines, city maps for guest availability.
During Business Center s closing time, send fax for guests.
Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Education: Hospitality Management or related field
Experience:

01 to 02 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5 star hotel preferable.

Competencies: Include the skills the candidate must have to fill this position:

Supervisory skills
Luxury Hotel Experiences
Good Communication skills
General knowledge of tourist and business related information
Knowledge of hotel products and services

Technical Competencies: Computer literacy adapted to the field of training:

Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint)
Good knowledge of Opera

Languages:

Local language excellent oral and written skills (as applicable)
English excellent oral and written skills
Additional language - beneficial

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Flexibility in the scheduling
Initiative
Customer service orientation
Teamwork / Cooperation
Oral and listening skills
Good writing skills
Friendly and caring attitude

Desired Candidate Profile

Education: Hospitality Management or related field
Experience:

01 to 02 years experience as a Receptionist, Guest Relation Officer or Bell Boy in an international 5 star hotel preferable.

Competencies: Include the skills the candidate must have to fill this position:

Supervisory skills
Luxury Hotel Experiences
Good Communication skills
General knowledge of tourist and business related information
Knowledge of hotel products and services

Technical Competencies: Computer literacy adapted to the field of training:

Advanced knowledge in Microsoft Office (Word, Excel and PowerPoint)
Good knowledge of Opera

Languages:

Local language excellent oral and written skills (as applicable)
English excellent oral and written skills
Additional language - beneficial

To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:

People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Flexibility in the scheduling
Initiative
Customer service orientation
Teamwork / Cooperation
Oral and listening skills
Good writing skills
Friendly and caring attitude

Concierge Kempinski Hotel

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