Concierge-Lead
Marriott International
Employer Active
Posted on 22 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Attend to special requests from guests with exceptional needs and follow up to ensure their satisfaction. Provide directions and information to guests about the hotel amenities, services, service hours, and local areas of interest. Contact the appropriate person or department (e.g., Bellman, Housekeeping) as necessary to resolve guest calls, requests, or issues. Review employee shift logs and daily memo books and document relevant information in the records. Ensure that any outstanding requests from the previous day are prioritized and resolved. Serve as a departmental role model or mentor; ensure that employees meet the company's standards and policies as well as external regulations. Monitor seating availability, service, safety, and well-being.
Company Industry
Department / Functional Area
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