Concierge Manager

Client of Talent Higher

Key Responsibilities:

• Present, promote, and sell the company's services including bank account assistance, medical and Emirates ID, PO Box assistance, phone answering, dependent visa, and more.
• Conduct cost-benefit and needs analysis of existing or potential customers to recommend tailored solutions.
• Establish, develop, and maintain strong relationships with bankers, clients, and business partners.
• Coordinate with customer service and operations teams to ensure services are delivered on time and to the highest standards, particularly for VIP clients.
• Provide high-quality service while meeting sales targets and closing leads in ZOHO.
• Track and update sales performance in the daily sales tracker, and assist in preparing daily, weekly, and monthly reports.
• Follow up with bankers on account openings, keeping clients updated until applications are approved.
• Manage client expectations by providing accurate, up-to-date information on license packages.
• Maintain professionalism and business etiquette during client interactions and meetings.
• Identify training requirements within the department and provide performance feedback as needed.

Requirements:

• Bachelor s degree graduate.
• 2 4 years of experience in a similar role, with a proven track record in sales and client-facing positions.
• Experience in the free zone or business setup industry is a strong advantage.
• Excellent interpersonal, negotiation, and communication skills.
• Fluency in Arabic and English is required.
• Strong organizational skills with the ability to manage multiple tasks while maintaining a positive, client-first attitude.